Agile, end-user focused community manager with 4+ years of experience driving social media growth strategies and operational efficiencies. Adept in utilizing advanced content strategies and brand awareness to develop and execute creative campaigns and promotional initiatives that align with business goals and effectively reach target audiences. Possesses expert training and mentoring skills, having delivered comprehensive process and role-based training to onboard and mentor new staff. Proven ability to develop reports and proactively monitor customer quality dashboards to mitigate risks and ensure compliance with industry regulations. Track record of leveraging lean methodologies to manage strategic projects end-to-end, ensuring projects are delivered on time and within budget.